Frequently asked questions

Are your products certified by relevant regulatory authorities SAHPRA?

Yes, all products offered by MzansiMed Supply are sourced from reputable manufacturers and are certified by SAHPRA (the South African Health Products Regulatory Authority). This certification ensures that our products meet stringent quality, safety, and efficacy standards set forth by the regulatory authority. You can trust that the medical supplies you purchase from us adhere to the highest regulatory standards in South Africa.

How do I contact customer support if I have questions or issues?

We're committed to providing exceptional customer support to address any questions or concerns you may have. You can reach our knowledgeable and friendly customer support team via email at support@mzansimed.co.za Our team is available Monday through Friday from 9:00 AM to 5:00 PM SAST to assist you promptly.

Can I return or exchange products if I'm not satisfied?

Your satisfaction is our priority at MzansiMed Supply. We understand that sometimes a product may not meet your expectations. Therefore, we offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, simply contact our customer support team within 30 days of receiving your order, and we'll guide you through the return or exchange process

What is your shipping policy?

We strive to ensure a seamless shopping experience for our customers, including efficient and reliable shipping services. Our shipping policy entails prompt processing of orders upon confirmation, with delivery times typically ranging from 2 to 5 business days depending on your location within South Africa. We offer standard and express shipping options to cater to your specific needs.

What types of medical supplies do you offer?

At MzansiMed Supply, we offer a comprehensive range of medical supplies, including but not limited to personal protective equipment (PPE), wound care products, diagnostic equipment, respiratory aids, mobility aids, and much more. Whether you need basic first aid supplies or specialized medical equipment, we've got you covered.